Data Storage Facilities
igloo DATA operates in three tier 4 class data centers in Virginia, California, and Oregon. Each data center maintains the highest standard of security and operations. Each site is staffed 24/7/365 with onsite security and to protect against unauthorized entry. Each site has security cameras that monitor both the facility premises as well as each area of the datacenter internally. There are biometric readers for access as well as at least two factor authentication to gain access to the building. Each facility is unmarked so as not to draw any additional attention from the outside and adheres to strict local and federal government standards.
Storage Data Security
igloo DATA storage is secure by default and all data stored in the igloo DATA cloud is always encrypted at rest (even if the backup job doesn’t specify encryption).
igloo BACKUP allows one to protect the entire archive itself from unauthorized access with a password upon its initial creation (especially useful and recommended when the archive is sent via mail through Initial Seeding or Large Scale Recovery process). In addition to the password, the archive's contents can be encrypted with the help of the worldwide accepted AES cryptographic algorithms:
- AES 128 – the backups will be encrypted by using the Advanced Encryption Standard (AES) algorithm with a 128-bit key
- AES 192 – the backups will be encrypted by using the AES algorithm with a 192-bit key
- AES 256 – the backups will be encrypted by using the AES algorithm with a 256-bit key
(!) Please note that recovering a lost password is not possible by any means.
Data Transfer Security
Customers are identified by account number. Authentication information is sent securely over SSL. All backup data is encrypted using an AES 256 algorithm before being sent over the Internet.
igloo DATA employees cannot see your backed up data nor can they retrieve your encryption keys.
Compliant Data Centers
Each data center maintains the highest standards of security and operations. The following audit standards and certifications are maintained.
Frequently Asked Questions
How Secure Will My Data Be?
Only you have access to the data you store in the igloo Data Center.
igloo Data Centers identify all the incoming data with your igloo BACKUP account number. Only you can access the data, whether you are backing up or restoring a single file or an entire machine.
Your data is encrypted — even before you send it.
igloo DATA Cloud Storage can encrypt your data at-source with government-approved AES-256 strong encryption before sending it to a secure igloo Data Center. You set the password and only you can access it.
Even metadata is encrypted!
All management communication between your system and the igloo DATA Cloud runs through secure channels with SSL encryption. With our cloud backup solutions, all aspects of your data are completely secure at any given moment in time.
igloo Data Centers are highly secure.
Physical security is ensured via high fences, 24x7 security personnel, and video surveillance with 90-day archiving. A biometric hand-geometry scan and proximity key card are required for access.
How Safe Will My Data Be?
igloo Data Centers are very safe.
igloo Data Centers are equipped with uninterrupted power supplies (UPS) and backup diesel-generators, and are designed to ensure constant power availability for up to 48 hours during an undefined power outage. In addition, there are redundant heating, ventilation, and air conditioning (HVAC), network, and UPS.
igloo Data Centers are SSAE-16 certified.
SSAE 16 is the framework used by outside entities to examine a data center organization and its internal controls. Compliance-sensitive companies often require SSAE-16 certification (including publicly traded enterprises, financial firms, and healthcare organizations).
Your backups are stored in redundant Storage.
igloo DATA Cloud Storage is our state-of-the-art, software-defined storage.
Where Will My Data Be Located?
Your data will be backed up to an igloo Data Center in the United States.